Terms and
Conditions
The terms Property Soft Wash works under.
Last updated September 2026.
Any questions0210 744 7401. Quotes and pricing
Every quote is a fixed price for the work described in it. The price quoted is the price paid, and nothing is added later because something turned up on the day. A quote holds for 30 days. Work outside what the quote describes is priced and agreed before it starts.
2. Booking and access
A date is agreed before the visit. Clear access is needed to the areas being cleaned, along with an outside tap and power. Vehicles and anything loose are moved clear beforehand where possible, and anything that cannot be moved is covered or worked around.
3. Payment terms
An invoice is sent once the work is finished. Payment is due within 7 days of the invoice date, unless something else has been agreed in writing. Bank transfer is preferred.
4. Cancellation and rescheduling
Let us know as early as you can if a date no longer suits, and at least 24 hours before. Exterior cleaning depends on the weather, so a visit may be moved for rain or high wind. A new date is offered as soon as conditions allow, and there is no charge for a weather delay.
5. Property and preparation
Close windows and doors before the visit and bring pets inside. Tell us about anything fragile, anything that leaks, and any surface that has been repaired or coated recently. Loose render, cracked glass, perished seals and rotten timber can fail under any wash, so anything already in poor condition is pointed out before the work starts.
6. Liability and insurance
Property Soft Wash is fully insured. Work at height is carried out from an elevated work platform by an operator who is MEWPS certified. The pressure and the solution are matched to the surface on the day. Damage and wear that were already there are not the responsibility of Property Soft Wash, which is why they are identified and agreed before anything starts.
7. Guarantee
Every job carries a 100% satisfaction guarantee. If something has been missed, or it is not right, tell us within 7 days of the visit and it is put right at no charge.
8. Privacy
The details you give when booking are used to quote, carry out and invoice the work, and for nothing else. They are not sold and they are not passed on. The full detail is on the privacy page.
9. Disputes
If something is not right, raise it first and it will be sorted directly. Anything that cannot be settled that way is dealt with under New Zealand law.